The customer is at the centre of what we do at CarLease UK. Treating customers fairly is a culture which is not only essential to our day to day operations but which is compulsory for the long-term growth and development of our vehicle leasing business. All of the team here consistently strive to exceed our customers’ expectations throughout the duration of the process.
We believe that the UK’s Financial Conduct Authority (FCA) Treating Customers Fairly (TCF) principles not only compliments our existing approach; it encourages us to continually monitor, assess and evolve in a changing environment where a customer’s needs and interests must be met. For more information on the FCA please see https://www.fca.org.uk/firms/fair-treatment-customers
In achieving the above, we must not only observe all of the legal and regularity requirements but we must also:
In addition to the statements above, please be assured that we continue to develop the business and our standards by:
CarLease UK are committed to ensuring that our customers enjoy their experience with us from the initial stages through to delivery and beyond. Our level of commitment does not end when a customer receives the vehicle; this is when the process truly starts. Until that vehicle is returned, every customer can be assured of sales and administrative support as we endeavour to exceed expectations time after time.
Benefit from Optional Maintenance-Inclusive Contracts
Nationwide Delivery Services included on all lease cars (Areas Covered)
Excellent Customer Service comes as Standard - see our Trust Pilot Reviews or Read Our Blog posts
CarLease (UK) Ltd t/a CarLease UK, Car-E-Lease UK and VanLease UK is Authorised and Regulated by the Financial
Conduct Authority – our Firm Reference Number (FRN) is 706617.
CarLease (UK) Ltd t/a, CarLease UK, Car-E-Lease UK and VanLease UK is a credit broker and are not a lender. We work alongside a limited number of finance providers who may make payment to us if you enter into an agreement with them. Failure to maintain rentals may result in the vehicle being withdrawn (this may affect your credit).
All images on this website are for illustrative purposes only and may not reflect the actual vehicle which is delivered to you. All prices shown are subject to change at any time and are subject to credit status and vehicle availability.
FRN 706617 | BVRLA Membership No. 1471 | Data Protection Reg. ZA088399 | Registered in England 09312506
Our Registered Office - Kings Business Centre, Warrington Road, Leigh, Greater Manchester, WN7 3XG
Copyright 2019 © CarLease (UK) Ltd. All Rights Reserved
CarLease (UK) Ltd work alongside the select finance companies:
CarLease (UK) Ltd have a partnership and affiliation with: