The customer is at the centre of what we do at CarLease UK. Treating customers fairly is a culture which is not only essential to our day to day operations but which is compulsory for the long-term growth and development of our vehicle leasing business. All of the team here consistently strive to exceed our customers’ expectations throughout the duration of the process.
We believe that the UK’s Financial Conduct Authority (FCA) Treating Customers Fairly (TCF) principles not only compliments our existing approach; it encourages us to continually monitor, assess and evolve in a changing environment where a customer’s needs and interests must be met. For more information on the FCA please see (http://www.fca.org.uk/firms/being-regulated/meeting-your-obligations/fair-treatment-of-customers)
In achieving the above, we must not only observe all of the legal and regularity requirements but we must also:
In addition to the statements above, please be assured that we continue to develop the business and our standards by:
CarLease UK are committed to ensuring that our customers enjoy their experience with us from the initial stages through to delivery and beyond. Our level of commitment does not end when a customer receives the vehicle; this is when the process truly starts. Until that vehicle is returned, every customer can be assured of sales and administrative support as we endeavour to exceed expectations time after time.