Returning your contract hire and leasing vehicle is not a daunting process contrary to popular belief. It is often stated that leasing companies use this process as a means for raising revenue and penalising customers. First, and foremost, our industry is well-regulated and instances of any abuse should be reported. Additionally, to avoid any unnecessary surprises, our ombudsman, the BVRLA, have produced a useful tool referred to as the “Fair Wear and Tear Guide”, which should assist you in preparing for a return of the vehicle. All of our customers are provided with a copy of this guide upon request...
Throughout the course of the contract, our team will be in contact with you; in particular 12 months into the contract and 6 months before the vehicle is returned. We believe these are crucial time periods for our customers and, in-keeping with our Treating Customers Fairly policy, we want to ensure that the experience of leasing is a positive one.
12 months into the contract we want to ensure that the vehicle has received an annual service (if applicable), tyre conditions have been checked and the driver has carried out the necessary level checks on oil, coolant and, where necessary, AdBlue. Whether you have a funder-maintenance package, or not, the basics of the vehicle must be maintained. We repeat this exercise 6 months’ prior to the vehicle return to ensure there have been no missed services and that any outstanding issues with the vehicle are rectified well in advance of its return as we aim to ensure there are no hidden issues or costs with our process.
The fair wear and tear guide is very much about the vehicle being within a condition which is commensurate to the mileage of the vehicle, with matters to review such as:
As we look to arrange the return of your vehicle, you would receive correspondence, similar to the below, confirming your obligations under the return of a lease:
We have now arranged for your vehicle to be collected as per your instructions for [date]
In order for the collection to proceed as efficiently as possible, please can you read the information below in preparation for the collection:
As you will note, this is very much about utilising practicality and common sense. That being said, our dedicated account management team are here to assist with any concerns or queries you may have. Please feel free to Contact Us before returning your lease car or for more info and advice or head on back to the help and advice page to read more about leasing a new car...
CarLease (UK) Ltd t/a CarLease UK, e-car lease and VanLease UK is Authorised and Regulated by the Financial
Conduct Authority – our Firm Reference Number (FRN) is 706617.
Carlease (UK) Ltd t/a CarLease UK, e-car lease, VanLease UK and School Minibus Leasing UK will introduce you to a limited number of finance providers which have been carefully selected by us - please note that we do not provide independent financial advice. The finance providers that we use may make payment to us if you elect to enter into an agreement with them. The amount we receive will affect what you pay for your vehicle. The commission received may or may not be capped in accordance with that finance company’s policy. We may also receive an extra amount based on how much business we provide to that finance company, the types of products you take from the finance company and the quality of our service. For Regulated Customers you can ask us about the payments we receive from the finance company so long as this is in good time before the agreement is made. Failure to maintain rentals may result in the vehicle being withdrawn (this may affect your credit).
All images on this website are for illustrative purposes only and may not reflect the actual vehicle which is delivered to you. All prices shown are subject to change at any time and are subject to credit status and vehicle availability.
FRN 706617 | BVRLA Membership No. 1471 | Data Protection Reg. ZA088399 | VAT No. 200422089 | Registered in England 09312506
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CarLease (UK) Ltd work alongside the select finance companies:
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